Refund policy

  1. Eligibility for Returns & Replacement:

    Customers have the right to return or replace any purchased items within 7 days of receipt if the product is defective, damaged, or if an incorrect product was received.

    Items must be in their original condition, including original packaging, unused, and with all tags still attached to qualify for a return or replacement.

    For any complaint related to damaged product, wrong product, or missing item, customers must record a clear unboxing video before opening the package. The video should clearly show the sealed parcel, opening process, and all items received inside the package.

    This video is mandatory for verification and will help our team understand the issue properly. Without a proper unboxing video, claims related to damaged, wrong, or missing products may not be accepted.

    While initiating a return, customers must provide supporting photos/videos as proof of the issue.

    Returns will be picked up from the same address where the product was originally delivered.

    Kindly reach out to us for missing item cases within 72 hours of delivery, failing which the claim will not be entertained.

    Non-Returnable Items

    Items are not eligible for return or replacement if the products have been used, damaged by the customer, or are not in their original condition.

    Process

    Initiation:
    Contact our customer support at supportstore@astroguruji.com with your order details and the issue, such as defective, damaged, incorrect, or missing product. Please attach the required photos/videos and unboxing video for verification.

    Approval:
    Await confirmation and approval from our team. Upon approval, you will receive instructions on how to proceed.

    Shipping:
    Attach the prepaid shipping label provided by www.astroguruji.store to your return package and drop it off at the designated shipping center, or follow the pickup instructions shared by our team.

    Refund

    For eligible products returned within the 7-day return window, Store Credit equivalent to the value of the returned item(s) will be issued to your account instead of a refund to the original payment method.

    For refunds to the original payment method, a processing fee of ₹100 will be deducted from the refund amount.

    If a product is found to be defective or damaged upon delivery and the issue is verified by our team, a full Store Credit refund will be issued upon successful processing of the return.

    Partial returns of an order will result in a partial Store Credit being issued for the value of the specific product(s) returned.

    Replacement

    If the customer has chosen a replacement, it will be shipped once we have received and verified the returned product. We generally ship the replacement within 4 days from the date of receiving the product.

    Contact Information

    For any queries or further assistance regarding our return, exchange, or quality policies, please contact us via:

    Email: supportstore@astroguruji.com

    Our customer support team is available to assist you with any issues or questions regarding your purchase, return, or exchange.